Privacy Policy

1. Who we are

iSee Turkey International Eye Hospital (“iSee Turkey”, “we”, “us”) operates this website to provide information about ophthalmology services in Istanbul and to receive patient enquiries from international visitors. For data protection enquiries, contact us via our contact page.

2. Data we collect

When you submit a quote request, contact form, or eligibility quiz, we may collect:

• Name, email address, phone number, and country of residence
• Procedure interest, travel window, and messages you provide
• Technical data such as IP address, browser type, and referral URL (including UTM parameters)
• Cookie and analytics data as described in our cookie banner

3. How we use your data

We use your information to:

• Respond to your enquiry and provide a personalised treatment quote
• Coordinate care through our International Patient Centre
• Improve website security and prevent spam or abuse
• Comply with legal and regulatory obligations

We do not sell your personal data. Medical decisions are made only after a proper clinical assessment — website content is not medical advice.

4. Legal bases (GDPR)

Where GDPR applies, we rely on: (a) your consent when you submit a form and accept this policy; (b) steps prior to entering a contract when you request a quote; and (c) legitimate interests in operating a secure, effective patient enquiry service.

5. Sharing and processors

We may share data with trusted service providers (hosting, email delivery, CRM, analytics, reCAPTCHA) only as needed to operate the service. Providers are required to protect data appropriately. We may disclose information if required by law.

6. International transfers

Our hospital is in Turkey. If you access this site from the UK, EEA, or elsewhere, your data may be processed in Turkey and other countries where our processors operate. We apply appropriate safeguards where required.

7. Retention

Enquiry records are kept for as long as needed to respond, provide care coordination, and meet legal retention requirements, then securely deleted or anonymised.

8. Your rights

Depending on your location, you may have rights to access, rectify, erase, restrict, or object to processing, and to data portability. You may withdraw consent at any time. Contact us to exercise these rights. You may also lodge a complaint with your local supervisory authority.

9. Cookies

We use essential cookies and, with your consent, analytics cookies. You can manage preferences via the cookie banner. See your browser settings to block cookies — some site features may not work correctly.

10. Security

We use HTTPS, access controls, and spam protection (including honeypot fields and reCAPTCHA where enabled) to protect submissions. No method of transmission over the internet is 100% secure.

11. Changes

We may update this policy from time to time. The “Last updated” date above will change when we do. Continued use of the site after changes constitutes acceptance of the revised policy.

Contact us about privacy